An early morning visit to Super America or Holiday gas stations is the event that helps start my day. My purpose for going is to grab a cup of coffee, and perhaps a donut. My day isn’t complete unless I keep my regular routine of visiting one place or the other. Either place offers a great experience. However, the similarities and differences are interesting.
Both Super America and Holiday offers a pleasant customer service environment. The condition of the store is always neat and clean. And the items are well organized on the shelves.
Greetings and smiles are the first things you hear when you enter the stores. Customer engagements are not phony. All store clerks practice good customer etiquettes. You have a better feeling about your morning when you set out on you day.
Since I have been associated with both gas stations, I have observed very little upheavals regarding customers. Most of them go about their business filling up coffee cups, buying daily energy drinks, buying gas, exchanging good morning’s acknowledgments and going about their business.
The counter clerks are the ones who make your day. They are often extraordinary friendly women or men with genuine facial smiles. If you are a frequent quest, you may get special treatment, especially if the line is long. A clerk who knows you might open up an extra register just to get you through lines. A joyful exchange will enlighten your day.
The Coffee Issue
The main difference between SA and Holiday is found in the service of their coffee. Customers visit the coffee section of both stores, especially early in the morning. Dark Roast and Columbian brands are the main coffee serviced by SA while Rain Forest, Rico, and other coffee brands are served by Holiday.
What I have found less convenient is that SA doesn’t always have a watchful eye on its coffee machines and brands. Many times I have found the machines empty of coffee. This is frustrating for people who are in a hurry to get to work. But this isn’t the only problem. The hot water container is so slow that it sometimes takes 5 minutes to fill an entire cup.
Holiday’s coffee is always at the ready. Instead of just three options to choose from, a customer can select from among at least five brands of coffee, including caffeinated and decaf. In addition, to coffee both Holiday and SA have an alternative selection of healthy teas, including green tea.
However, one of the most frustrating differences happens to be the manner in which the lids fit the coffee cups. Super America’s lids fit perfectly on its coffee cups, allowing no spillage. But holiday lids present a struggle. Getting the lid to fit tightly takes work and still, spillage is a possibility. Often time while drinking coffee, I look down to find my clothing drenched with coffee.
Only if I could switch lids, these would be perfect. Nevertheless, both gas stations offer a pleasant experience and make you want to come back. You may even get addicted to the genuine engagement of the store clerks.